The Odoo Helpdesk module is a robust, user-friendly solution designed to streamline customer support and elevate the service experience for businesses of all sizes. With its intuitive interface and powerful features, the Odoo Helpdesk module allows teams to efficiently manage customer tickets, prioritize tasks, and resolve issues faster.

This module supports a complete ticketing system that categorizes incoming requests, routes them to the appropriate teams, and tracks each inquiry’s progress from start to finish. Integrated communication tools allow support agents to respond promptly via email, live chat, or automated messages, ensuring seamless interactions.

Key Features:

• Comprehensive Ticket Management: Create, track, and prioritize support tickets with ease. Automate ticket assignment based on predefined rules and categories. Set up stages for ticket progression to ensure timely responses and resolution.
• Multi-Currency Support: Handle customer requests from various channels: email, live chat, and web forms. Enable live chat support to offer real-time assistance and improve customer satisfaction.
• Dashboards & Reports:  Access real-time analytics on ticket volume, response time, and team performance. Export reports for deeper analysis and strategic decision-making.
• Collaboration Tools for Teams: Share tickets between departments for complex issues. Use internal messaging and notes to collaborate without leaving the platform. Assign multiple agents to high-priority tickets when needed.
• Integration with Odoo Apps: Seamlessly integrate with Odoo CRM, Sales, and Project Management modules. Gain a 360-degree view of customer interactions and history. Manage support contracts and subscriptions through integration with Odoo Subscriptions.

The Odoo Helpdesk module is ideal for businesses looking to enhance their support operations and deliver an exceptional customer experience.

One subscription for all users!